![]() ![]() You do not need to own a Paypal account, as you can pay using your Credit/Debit card via Paypal during checkout. Our current preferred method of payment is via Paypal. Please reach out to us via email at to discuss options, if you order arrives broken. We do not accept returns, unless the item you purchased arrives broken. #A.t.o.m. toys full#If your item is in stock and you decide to cancel after placing your order, we can refund you but we are unable to refund you the full amount – Paypal does not give back any fees that they have taken on the order, so we are unable to refund the Paypal fee when part of a cancellation. We are unable to cancel pre-order items.Īs mentioned in #6 we do not offer cancellations on pre-order items. If you would like items to be shipped individually, please email us at to discuss. If you have ordered multiple items, we will generally hold your items until the pre-order arrives – so we can ship everything together. We try to include as much information on when your item will be despatched. Some of the products that we sell on the TTC Shop are pre-orders. ![]() We will always do our best to get your order to you as quickly as possible. We keep track of shipments to us, so that we can keep you informed of any delays. This can have a negative impact on delivery times. It is possible that some of the products we sell are in transit from artists/companies, these are often coming from overseas and have to go through customs before they get to TTC HQ. If you do not take out the Route insurance, you forgo any refund if your shipment arrives broken or does not arrive. If the item is still in stock a new item will be shipped to you, if the product is sold out, a full refund will be provided. This will ensure that any broken items or lost shipments are FULLY covered. Whilst our focus is on the UK market, we do ship WORLDWIDE.Īdditional shipping insurance can be added for as little as £0.79 ($1) via our partner, Route. We are happy to discuss other options, and can be emailed at to discuss. Thanks.Īll items purchased are shipped with Tracked & Insured shipment methods. I thank you for your patience, support & your love. I strive to respond to all orders & emails as soon as I possibly can. Sometimes things are a little slower than I would like, as I am managing multiple items at once. I manage all online orders, all in-store orders, marketing, importing of new products etc. I am a one-man team operating on the TTC Shop side of The Toy Chronicle. We are a UK online based store, operating out of London, United Kingdom. ![]()
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